Shoppers browse your products, reviews and answers right in the chat, inline, picture-in-picture or full screen.
Get the right kind of help. From the team that built it.
Every customer reaches the people who build Syntrologie. Tell us what's going on and you'll hear back within one business day.
Something's wrong
Talk to support
Send the form below and a person on the team picks it up.
Contact supportNew to Syntrologie
See it on your store
We'll show you what it sells on a store like yours.
Contact support.
Include your store's address and what you expected to see. Partnerships and press: [email protected].
Release notes. What's new.
September 2026
A shopper taps a product and gets your full product page without leaving the conversation.
The concierge, product cards and chat work by keyboard and screen reader, with contrast checked against your theme.
August 2026
Add Syntrologie from the Shopify App Store. Your catalog, reviews and theme are ready on day one.
Each shopper sees the proof, sizing and details that matter to them, on the page they're already on.
Choose where the concierge sits on desktop and mobile so it never covers your own buttons.
July 2026
Shoppers ask in their own words and get products from your catalog, with images and live prices.
Answers come from your catalog, reviews and policies. Prices always match your store.
Cards and conversation animate faster and more fluidly, especially on phones.
June 2026
Faster, mobile-first chat that matches your brand's fonts and colors.
The concierge pulls the reviews that speak to what the shopper just asked.