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Last Updated: January 22, 2026

Terms of Service

These Terms of Service ("Terms") govern the access and use of the Syntrologie platform, including our telemetry scripts, generative AI engines, and automated deployment tools (collectively, the "Services"). By clicking "I Accept," signing an Order Form, or installing our code snippet, you ("Customer") agree to these Terms with Syntrologie, Inc. ("Company").

1. The Services

1.1 Platform Functionality. The Services provide a "closed-loop" optimization system that:

  • Collects user interaction data (Telemetry);
  • Analyzes data using Machine Learning and Artificial Intelligence;
  • Generates modifications to the Customer's website or application ("Automated Changes"); and
  • Deploys those changes to end-users for experimentation and optimization.

1.2 Access Grant. Subject to these Terms, Company grants Customer a non-exclusive, non-transferable right to access the Services and install Company's code snippets on Customer's authorized digital properties.

2. Data Collection & Privacy

2.1 Customer Data. Customer retains all ownership of data collected from its end-users via the Services ("Customer Data"). Customer grants Company a world-wide, royalty-free license to use Customer Data to provide, maintain, and improve the Services.

2.2 Data Processor Role. The parties acknowledge that Customer is the Data Controller and Company is the Data Processor. Customer is responsible for:

  • Maintaining a legally compliant Privacy Policy.
  • Obtaining all necessary consents from end-users for behavioral tracking and automated UI personalization.
  • Ensuring no "Sensitive Personal Information" (e.g., SSNs, health data, financial account numbers) is transmitted to Company.

2.3 AI Model Training. Company may use de-identified, aggregated data derived from Customer's use of the Services to train and improve its machine learning models. Company will never disclose Customer's confidential information or PII in the output of its models to other customers.

3. AI-Generated Content & Automated Changes

3.1 Automated Rollouts. Customer acknowledges that the Services are designed to autonomously implement changes to Customer's live user interface. 3.2 Customer Guardrails. Customer is responsible for configuring "Guardrails" within the platform. Company is not liable for any Automated Changes that fall within the parameters set by the Customer. 3.3 Output Ownership. As between the parties, Customer owns all right, title, and interest in the specific UI/UX variations and copy generated by the AI specifically for Customer's properties ("Outputs"). 3.4 Accuracy Disclaimer. Customer understands that AI-generated Outputs may contain errors, "hallucinations," or inaccuracies. Customer assumes all risk for the performance and legality of the Outputs once deployed.

4. Acceptable Use Policy (AUP)

Customer shall not use the Services to:

  • Generate "Dark Patterns" or UI designed to deceive, coerce, or mislead end-users.
  • Create content that is defamatory, obscene, or violates third-party intellectual property.
  • Attempt to reverse-engineer Company's AI models or use Outputs to build a competing ML service.
  • Circumvent "Delete Account" or "Opt-Out" flows through automated UI changes.

5. Fees and Payment

5.1 Subscription. Customer shall pay fees as specified in the Order Form or the online checkout process. 5.2 Usage Limits. Fees may be based on "Events Tracked," "Monthly Active Users," or "AI Generations." Exceeding these limits may result in overage charges.

6. Trial and Evaluation Period

6.1 "As-Is" Provision. Any Services provided for free or as a "Beta" or "Pilot" are provided "AS-IS" without any warranty. 6.2 Zero Liability. Notwithstanding Section 8, Company's total liability for any claims arising during a Trial Period shall be $0.00.

7. Intellectual Property

7.1 Company IP. Company owns the Services, telemetry scripts, and the underlying AI models. No rights are granted to Customer other than those expressly stated herein. 7.2 Feedback. Any suggestions or feedback provided by Customer may be used by Company without obligation.

8. Limitation of Liability

8.1 Exclusion of Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR ANY LOST PROFITS, LOST REVENUE (INCLUDING REVENUE LOST DUE TO FAILED A/B TESTS), OR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. 8.2 Liability Cap. Company's maximum aggregate liability for all claims under these Terms shall not exceed the total fees paid by Customer in the twelve (12) months preceding the claim.

9. Indemnification

9.1 By Customer. Customer shall indemnify and hold Company harmless against any third-party claims arising from:

  • Customer's breach of end-user privacy rights;
  • Deceptive or illegal UI/UX changes implemented via the Services;
  • Customer Data that violates third-party rights.

10. Termination

Either party may terminate these Terms if the other party materially breaches the agreement and fails to cure such breach within thirty (30) days. Upon termination, Customer must remove all Company code snippets from their properties.

11. General Provisions

11.1 Governing Law. These Terms are governed by the laws of the U.S. 11.2 Entire Agreement. This document constitutes the entire agreement between the parties regarding the Services.