Last Updated: January 22, 2026
This Privacy Policy describes how Syntrologie Inc. ("Syntrologie," "we," "us") collects, uses, discloses, and protects information in connection with: (i) our websites and other online properties that link to this Privacy Policy (the "Site"), and (ii) our software platform, telemetry scripts/SDKs, generative AI engines, and automated deployment tools offered to business customers (collectively, the "Services").
This Privacy Policy does not replace any agreement between Syntrologie and a customer for the Services (an "Customer Agreement"). If there is a conflict between this Privacy Policy and a Customer Agreement (including a Data Processing Addendum, if any), the Customer Agreement controls with respect to the Services.
"Customer" means an entity that enters into a Customer Agreement with Syntrologie to use the Services.
"Customer Properties" means websites, applications, and other digital properties operated by a Customer on which the Customer deploys Syntrologie's telemetry scripts/SDKs and uses the Services.
"End Users" means individuals who visit or use Customer Properties.
Controller / Processor. With respect to information processed via Customer Properties, Customer is the controller/business and Syntrologie is the processor/service provider, processing information on Customer's behalf and under Customer's instructions. End Users should review the Customer's privacy policy for the applicable disclosures and choices on that Customer Property.
With respect to the Site and our direct business relationship (e.g., accounts for Customer representatives, billing, support), Syntrologie acts as a controller for that information.
The information we collect depends on how you interact with us.
When a Customer deploys our telemetry scripts/SDKs on Customer Properties, the Services may process information about End Users on the Customer's behalf, which may include:
Sensitive information. The Services are not intended for collection of Sensitive Personal Information (e.g., Social Security numbers, government IDs, health data, precise financial account numbers). Customers are responsible for configuring their implementation to avoid transmitting sensitive information to Syntrologie and for obtaining any required consents.
We may use third-party identity providers to authenticate users of the Services. In that case, we receive and store only the identifiers and metadata necessary to administer accounts, organizations, and access control (e.g., member IDs, organization IDs, role/permission mappings). We do not store passwords when authentication is handled by an identity provider.
We use information for the following purposes:
The Services are designed to enable Customers to:
all as configured by the Customer and subject to the Customer's guardrails and settings.
Detect, investigate, and prevent fraud, security incidents, and misuse of the Site or Services; enforce our terms and policies; and protect the rights and safety of Syntrologie, Customers, and others.
Maintain, improve, and develop the Site and Services, including debugging, analytics, and internal research.
To the extent permitted by law and contractual obligations, we may create and use aggregated and/or de-identified data derived from use of the Services to improve our products and models and for analytics and benchmarking. We do not attempt to re-identify de-identified data except as permitted by law (e.g., to validate de-identification) and do not use such data to disclose a Customer's confidential information.
We may disclose information as follows:
We use vendors to host, secure, operate, and support the Site and Services (e.g., cloud hosting, monitoring, identity/authentication, customer support tooling, and payment processing). These vendors process information only for our business purposes and under contractual obligations consistent with this Privacy Policy.
If you are a Customer, additional details (including a subprocessor list, where applicable) are available on request.
Customers control their configurations and integrations. We may disclose information as instructed by a Customer (e.g., to enable an integration or export).
We may disclose information to comply with applicable law, lawful requests, court orders, or to protect the rights, property, and safety of Syntrologie, our Customers, End Users, or others.
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be disclosed as part of that transaction, subject to customary confidentiality protections.
No sale of personal information. We do not sell personal information in exchange for money. If we engage in activities that constitute "sharing" for cross-context behavioral advertising under certain laws, we will provide appropriate disclosures and opt-out mechanisms.
We use cookies, local storage, and similar technologies to:
You can control cookies through your browser settings. If we provide a cookie banner or preference center, you can use it to manage optional cookies where required by law.
We retain information for as long as reasonably necessary to:
For Customer Property data processed on behalf of Customers, retention is governed by the applicable Customer Agreement and the Customer's configuration of the Services.
We maintain administrative, technical, and organizational measures designed to protect information. No security measures can guarantee absolute security, and we cannot ensure or warrant the security of information transmitted to us.
If we transfer information across borders, we take measures intended to ensure appropriate safeguards consistent with applicable law (for example, contractual protections for international transfers where required).
If you are an End User interacting with a Customer Property, the Customer controls the collection and use of your information on that property. To exercise applicable rights (e.g., access, deletion, correction, opt-out), please contact the Customer directly.
Depending on your jurisdiction, you may have rights to request access, correction, deletion, or portability of your information, or to object/restrict certain processing. You may also opt out of marketing emails by using the unsubscribe link in those messages.
To submit a request, contact us at [email protected].
Authorized agent requests (where applicable). If you use an authorized agent to submit a request, we may require proof of authorization and verification of identity.
The Site and Services are not directed to children, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The "Effective Date" above indicates when this Privacy Policy was last revised. If changes are material, we may provide additional notice as required by law.
Syntrologie Inc.
Email: [email protected]